This section explains the terms and conditions you are agreeing to when you use MBO Cinemas's Online Ticketing facility. Please read these terms and conditions carefully. By using the Online Ticketing facility, you agree to abide by the following terms and conditions. If you do not accept any of these terms and conditions, please discontinue your access of this online service immediately.

1. During the seat selection (online purchase), why can't I leave an empty seat in between?

Following MBO Cinemas' online booking policies, leaving 1 empty seat in between reserved seats is not allowed. You may however leave 2 seats empty between reserved seats.

2. What do I do if I didn't receive my booking confirmation?

Our booking confirmation email may take 20 minutes to deliver. Kindly check your email inbox again including junk/ spam mailbox.

Booking confirmation for Mobile App will be displayed after tickets purchased. You can view it again at Purchases tab under ‘Booking’ in the app itself.

If you did not receive the confirmation, kindly email us at customercare@mbocinemas.com with your full name, contact number, email address, cinema location, show time and amount charged.

3. What are the methods by which I can make an online booking?

You can purchase your tickets online at www.mbocinemas.com or simply download our mobile app from Google Play Store or Apple App Store.

4. What are the essentials for collecting my ticket at the box office?

You will need to bring along the Booking Confirmation Number – This will have been sent to the email address you used to log in for tickets purchases.

For booking payment method via credit card, kindly bring along the credit card used to purchase for verification

For ticket purchase via mobile app, you may collect your tickets at the online ticketing counter or proceed to usher counter* to scan your QR code ticket for entry into cinema halls.

*Usher counters equipped with barcode scanners are available at selected MBO Cinemas

**For MBO locations without usher counter, you will need to collect your tickets at the Online Ticketing Counter

5. What are the charges for booking tickets online or using mobile app?

Prices on this website www.mbocinemas.com and MBO Cinemas Mobile App are excluding GST unless otherwise stated.

6. If i wish to purchase a couple seat for 2 persons, what quantity should i select during the booking process?

1.  Kindly select the couple seat during the Seat Selection process
2.  Select ‘1’ as the quantity in the next step
3.  If you purchase 2 couple seats (for 4 person) – kindly select 2 couple seat in seat selection process and select ‘2’ for the quantity

7. What is Happy Wednesday?

1.  ALLSTAR members get to purchase movie tickets at RM 9 each (excluding GST) on every Wednesday either online or over-the-counter at any MBO Cinemas.
2.  ALLSTAR members get to enjoy 2x (double) points with every purchase of movie tickets or concession items on Wednesday.
3.  Happy Wednesday promotion is valid only for Standard 2D, Standard 3D, Premier 2D, and Premier 3D. Excluding Premier Actuator or Premier Auro Halls.
4.  Happy Wednesday is not valid for any Sneak Movies, and on any State, National, Public or Special Holidays (including Chinese New Year & Hari Raya week).
5.  ALLSTAR members are however still entitled to earn 2x (double) points on every Wednesday regardless of point No.4
6.  2x Points only applicable for purchases made on Wednesday for Wednesday only. It’s not applicable for Wednesday sessions purchased on a Non-Wednesday.
7.  Happy Wednesday are not applicable with any ongoing promotion or discount that are available.
8.  ALLSTAR members are required to show or produce their ALLSTAR card the counter, or log in at www.mbocinemas.com to purchase movie session on Wednesday in order to entitled the 2x points.

8. Student Price Terms & Conditions:

1.  Student price is applicable on Monday to Friday from 10AM to 6PM ONLY and for all movies at a price of RM9 (excluding GST).
2.  Student are required to purchase the movies tickets over-the-counter at the cinema to get the student price.
3.  All students are required to present a valid student ID / MyKad as verification before purchasing movie tickets with student price.
4.  Students below 18 years of age are required to present MyKad as verification before purchasing movie tickets with student price.
5.  The cinema management reserves the right to refuse sale of student price if above verification is not met or deem invalid.
6.  Student price is not applicable on any State, National, Public or Special Holidays (including Chinese New Year & Hari Raya week)

1. Why should I join STARCLUB?

You'll get to enjoy all these privileges when you become our ALLSTARS :
1. Free membership ! No monthly or annual fee.
2. Earn 10 Star Points for every RM1 spent through online purchases or at box office counters or at concession counters.
3. Redemption of Star Points for free movie tickets, snacks & drinks, limited movie merchandises or other promotional items.
4. RM 9 movie ticket on Wednesday* & earn 2x points on any purchase on Wednesday.
5. Birthday Complimentary ticket for 2 persons during your Birthday month.
7. Dedicated ALLSTAR member’s ticketing lane.

2. How to join STARCLUB membership?

•   You can register online at http://www.mbocinemas.com/SignUp.aspx , via MBO Cinemas Mobile App or walk in to any MBO Cinemas counters to register.
•   After registration you can collect your ALLSTAR card at any MBO Cinemas near you.
•   Online account enables you to check your balance/expiring StarPoints online, view transaction history and make online ticket purchase.

3. Is my membership card transferable?

Sorry, your membership card is strictly non-transferable. 

4. Am I able to hold more than one membership card?

1.  Each member are allowed to have multiple ALLSTAR card designs.
2.  But ONLY one ALLSTAR card are allowed to be active at for StarPoints collection.
3.  Each membership card is uniquely tagged to your account and identity

5. Will my membership expire? 

Your membership will not expire.
However, Star Points remain valid and can be used for a period of up to 24 months after the date they were earned.  Star Points earned more than 24 months previously will automatically expire.

6. I have registered my ALLSTAR member card at the cinema, Do I still need to register my account online?

1.  We would love you to do so, in order for you to have a full ALLSTAR experience.
2.  If you already have an ALLSTAR card, you can create your online account here at http://www.mbocinemas.com/CreateUserID.aspx
3.  Online account enables you to check your balance/expiring StarPoints online, view transaction history and make online ticket purchase.

7. I have registered my ALLSTAR member card at the cinema, how to register my account online?

1.  To create an ALLSTAR online account, kindly click here : http://www.mbocinemas.com/CreateUserID.aspx
2.  Enter all the required details in the form. Please note that it must be the same as you had provided when your registered at the cinema.
3.  If your existing ALLSTAR account can be validated, your online account will be activated.
4.  You can log in with your email address (as your user ID) to access your account.
5.  If the email address entered does not match that on your original registration. You will not be able to create an online account

8. How do I update my new Mobile Number?

Simply log on to STARCLUB in MBO webpage and click 'Edit Detail' to update your new Mobile Number.

9. How do I change my password in my online account?

Simply log on to STARCLUB in MBO webpage and click 'Edit Detail' to update your password.

10. How do I update my new email address?

Simply inform us by emailing us from the original email address registered in order for us to verify the autheticity of the account & furnish us the following details : Name,mobile number, I.C no. or passport no & ALLSTAR membership number. Kindly email to customercare@mbocinemas.com.

11. I lost my ALLSTAR card, what should I do?

You'll need to walk into any MBO cinema & inform the cinema crew & provide your details (eg. Name, Email address, contact number & Identdity Card no. or Passport no). You'll also need to present your IC to the cinema crew for cross-checking purposes. Please be informed that a replacement card fee of RM 2.00 will be charged.

12. How to collect StarPoints?

You will earn 10 StarPoints immediately with every Ringgit spent (RM1 spent = 10 points) when you purchase movie tickets at MBO website, or at any MBO cinemas on movie ticket(s) / concessions/ merchandises.

13. How do I check my StarPoints?

You can either check your StarPoints at any MBO cinemas or at MBO cinema webpage by logging on as a member. To check your StarPoints online, you'll have to create an online account once you have signed up the ALLSTAR card at any MBO cinema.

14. Do I still earn StarPoints on the RM 1 booking fee if I purchase movie tickets online?

From April 2014 onwards, the RM 1 booking fee is waived off.

15. What happens if I forgot to bring along my ALLSTAR card to MBO Cinema to purchase movie tickets?

Effective from 1st January 2017, ALLSTAR members need to swipe ALLSTAR card for all Points Earning / Redemption transactions at all MBO Cinemas.

In case of system offline, you will be required to fill up a form for StarPoints reimbursement. Points redemption will also be disabled.

Online purchase is not affected by this in any way as your log in account is an ALLSTAR account. You will definitely earn StarPoints when purchasing online.

16. What can I redeem with my StarPoints?

Redemption of Star Points for free movie tickets, snacks & drinks, limited movie merchandises or other promotional items.

Points to Redeem Items
1,000 ALLSTAR Single combo 1x 46oz Popcorn + 1x 16oz Drink (1000 points)
1,300 ALLSTAR Share combo 1x 64oz Popcorn + 2x 22oz Drink (1300 points)
1,800 ALLSTAR Family combo 2x 46oz Popcorn + 4x 16oz Drink (1800 points)
2,000 Adult Standard 2d or 3d Ticket (2000 points)
2,100 Adult VIP Ticket for (2100 points)
2,200 Premier Adult/Auro Adult Standard 2d or 3d Ticket (2200 points)
2,300 Auro Adult VIP 2d or 3d Ticket (2300 points)
2,600 Actuator Premier 2d or 3d Ticket (2600 points)
4,300 Couple Seat 2d or 3d Ticket (4300 points)
4,700 Auro Couple 2d or 3d Ticket (4700 points)

17. How can I redeem with my StarPoints?

ii. Star Point can be redeemed through the box office counters for:
a. Movie ticket(s).
b. Concessions.
iii. Merchandise items can only be redeemed through the website.

18. What is Happy Wednesday?

ALLSTAR members get to purchase movie tickets at RM 9 each on every Wednesday either online or at the Box Office counter. On top of that, ALLSTAR members get to enjoy 2x points with every purchase on Wednesday.

Happy Wednesday promotion is valid for Standard 2D, Standard 3D, Premier 2D and Premier 3D only, but excludes Premier Actuator Halls.

Happy Wednesday is not valid for any Sneak movies & on Public holiday. However, ALLSTAR members are still entitled to earn 2x points on every Wednesday regardless. 2x points on every Wednesday is only valid for purchases made on Wednesday (eg. You will not earn 2x points if you purchase Wednesday movie session on a non-Wednesday)

Please note that Happy Wednesday promotion is not valid with other promotions or discounts.

Member is required to produce their ALLSTAR card at the Box Office counter, or login via MBO webpage & bought movie session on Wednesdy in order to entitled the 2x points.

19. What is TOP Monthly Spenders reward?

Each month, we are rewarding the top 15 spenders at MBO cinemas with 1 pair of movie tickets* each. The movie ticket will be awarded in terms of 4,000 StarPoints by 10th of the following month

20. How to redeem my Birthday Complimentary tickets?

Every year, each ALLSTAR member is entitled to 2 FREE movie tickets during his/her birthday month only. The free birthday movie tickets can only be redeemed at the Box Office Ticketing Counter. For example : If your birthday falls on 30th September, you can redeem your free birthday movie tickets within September only.
Remember to present your ALLSTAR card to the cinema crew. The Free Birthday Movie Tickets are only applicable for free list movie (marked asterisk *) & they are not valid for Couple Seats.

21. How to change my PIN number?

Simply walk into any MBO cinema counter,present your ALLSTAR card & inform our crew that you would like to have your PIN number changed.

22. I forgot my PIN number, what should I do?

Please visit this link to retrieve your PIN : http://www.mbocinemas.com/forgotpinnumber.aspx

23. What is PIN number ?

PIN number is a set of 6-digit numerical numbers which you keyed in during redemption of movie tickets/ concessions at the cinema counter.
You should already have this 6-digit number if you have registered your membership at any MBO cinema or during collection of ALLSTAR card after you have signed up online.
We advise you to safeguard your 6-digit PIN number & to change the 6-digit PIN number periodically for security purposes.

24. What is online login password ?

Online login password is the password that enables you to log on to www.mbocinemas.com or sign in to MBO Cinemas Mobile App to purchase movie tickets or check on StarPoints balances.